Customer Service Agents at FlySafair

FlySafair invites suitable applicants to apply for the position of Customer Service Agents at our King Shaka International .Check below for more information on application procedure.
RESPONSIBILITIES:
Assist passengers with ticket sales, bookings and flight
changes including explaining rules terms and
conditions, regulations and procedures as required;
– Manage flight delays and or cancellations;
– Handle and safeguard of confidential information.

REQUIREMENTS:

– Grade 12;
– Airport experience and ticket sales within an aviation
concern;
– Excellent written and verbal command of the English
language including proper phone etiquette;
– Good knowledge and understanding of a computer
and Microsoft Office (Word, Excel and Outlook);
– No criminal or credit record;
– Able and willing to work on weekends, public holidays
and flexible hours and shifts as required;
– Own transport would be an advantage;
– Valid Covid-19 vaccination card.

PERSONAL ATTRIBUTES:

– Punctual;
– Excellent understanding of delivering great
customer service;
– High degree of patience and assertiveness;
– Conflict resolution skills;
– Trustworthy, professional and reliable,
including dealing with confidential
information;
– Immaculate time keeping;
– The ability to work well under pressure;
– Practice good time management and
willingness to work longer than normal hours
including additional shifts,
– Remains focused in order to handle
objections;
– Customer focused and service orientated.

APPLICATION GUIDELINE:

– All external applicants, please apply via our
website: www.FlySafair.co.za;
– No external email applications will be
considered;
– Should no feedback be provided within two
(2) weeks from the closing date, please
consider your application as unsuccessful.
– Reference number – JHB000606.

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Preference will be given to members of
designated groups that are under-represented.

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